Before you arrive
A few things to know.
From your first booking to your last swim, here are the answers to the questions we hear most often.
Reservations
Which accommodation is right for me?
Our one-bedroom villas and apartments offer the same interior design and amenities. The villas are standalone buildings, with our Mountain View villas enjoying premium locations within the property. The apartments share one building, with one upstairs and one downstairs.
For family holidays and getaways with friends, choose between two distinct two-bedroom styles: the classic tropical character of our Superior villas, or the sleek contemporary design of Deluxe. Our recently renovated Deluxe villas enjoy premium positions within the property.
Choose the category that suits you best when booking. A specific unit number can’t be guaranteed.
How do I book, and when do I pay?
Ready for some island time? Head to our booking page to check prices and availability. A 20% deposit secures your stay and is credited towards the total price. The remaining balance is due at check-in.
The deposit is non-refundable, subject to the exceptions in our booking terms. We accept credit and debit cards, bank transfers and cash at reception.
Do you offer weekly or monthly rates?
Yes. Settle in for 7 nights or more and enjoy a discounted rate. Stay for 28 nights or more and the discount gets even bigger. Both apply automatically.
Enter your dates on our booking page to see your price, with the discount already included.
Can I change my booking?
If your plans change, please get in touch at least 14 days before check-in. You can ask to change your dates, length of stay, number of guests or accommodation category. We’ll check availability and confirm what we can arrange.
An agreed change won’t reduce your total booking price or qualify for a refund, even if you shorten your stay or choose lower-priced accommodation. If your new arrangements cost more, the difference is due at check-in.
You’ll find the full conditions and exceptions in our booking terms.
What happens if I cancel my booking?
Cancel at least 14 days before your booked arrival date and we’ll retain the 20% deposit and refund anything you’ve paid above it. There’s no further cancellation charge.
With less than 14 days’ notice, the full booking amount is payable. Anything you’ve already paid counts towards that total.
You’ll find the full conditions and exceptions in our booking terms.
What if I can’t arrive on my booked date?
Travel plans changed? Please let us know on or before your booked arrival date. A later arrival date can be arranged, but the full booking amount remains payable. Any nights you won’t use may be offered to other guests.
If you don’t arrive and no notice is received, the reservation is cancelled as a no-show without a refund. The full booking amount remains payable, and the accommodation may be offered to other guests.
What if I need to leave early?
If you need to head off early, please let us know your plans so we can help with check-out. Unused nights aren’t refundable, and the full booking amount remains payable, whether or not you give advance notice. Anything you’ve already paid counts towards the total.
You’ll find the full conditions and exceptions in our booking terms.
Arriving
What time can I check in?
Check-in is from 15:00 to 21:00. Please send us your arrival details so we’re ready to welcome you. If you’ve shared your ferry details and it’s delayed, we’ll wait for you.
Arriving before 15:00? Leave your bags with us and enjoy the facilities while we get your accommodation ready. Early access can’t be guaranteed, but your holiday can get started.
What should I do if my ferry is delayed?
Please send us your ferry and arrival details before you travel. We’ll keep an eye on your ferry’s arrival, and if it’s delayed, we’ll be here to welcome you when you get in.
What are reception’s opening hours?
You’ll find our team at reception daily from 08:00 to 18:00. If you’ll arrive after reception closes, just let us know in advance and we’ll be there to welcome you. Help with guest emergencies is available 24 hours a day.
How do I get to Naiwok Hills?
We can pick you up from the pier free of charge, subject to availability. Please contact our team before you arrive to arrange your transfer. We can also help arrange transfers from other places on the island.
If you’re driving here, please note that the last 450 metres are along an unpaved road. Find us on Google Maps, and we’ll see you soon.
Staying
How does housekeeping work?
Our team cleans your accommodation daily and changes bed linen and towels every four days. Making the bed can take a holiday too.
What are my breakfast options?
We don’t have a café on site, but cafés and restaurants are nearby.
Prefer breakfast in your pyjamas? Local food delivery operates almost around the clock, depending on which restaurants are open.
Are utilities included?
Yes. Water, electricity, gas and Wi-Fi are all included in your stay. Please use water and electricity thoughtfully, and switch off the air conditioning when you go out. It can take a break while you’re out enjoying the island.
How many guests can stay?
Our one-bedroom villas and apartments have room for up to two adults and one child. For a bigger family or friends travelling together, our two-bedroom villas welcome up to four adults and two children.
Children aged 12 and under stay free when using the existing beds. We don’t offer extra beds, so choose accommodation that fits your whole crew.
What’s the atmosphere like at Naiwok Hills?
Think slow mornings and a peaceful place to come back to after exploring the island. We ask everyone to be considerate of their neighbours, so all our guests can relax and enjoy their stay.
Can I host a party or event?
Parties and events aren’t permitted at any time of day. Please be considerate of your neighbours so everyone can enjoy their stay.
Can I bring my pet?
Pets will need to sit this holiday out. They aren’t permitted anywhere on the property, including guest accommodations, terraces and shared areas.
Departing
What time is check-out?
Check-out is from 08:00 to 12:00. Heading off before 08:00? Let us know in advance so we can help you get on your way.
Please settle any outstanding balance the day before you leave. We’ll also arrange a quick check of your accommodation that day, leaving one less thing to do on departure morning.
Can I check out later?
If you’d like a little more time before saying goodbye, just ask our team. Late check-out depends on availability and can only be confirmed on your departure day. An additional fee may apply.
Can you arrange a transfer to the pier?
Yes. We can take you to the pier free of charge, subject to availability. Share your departure details with our team the day before you leave so we can arrange your transfer.
If you’re heading somewhere else on the island, we can help arrange transport there too.
Can I leave my luggage after check-out?
Yes. We can store your luggage free of charge, and you’re welcome to keep using the facilities after check-out. Your bags can wait while you squeeze in one last swim.
What if I leave something behind?
Please contact our team as soon as possible and tell us what’s missing. We’ll do our best to find it and help reunite you with it.
We can’t accept responsibility for missing belongings. Any costs to forward or transport them will need to be covered by you.
Families
Do children stay free?
Yes. Children aged 12 and under at the start of your stay are welcome free of charge when using the existing beds, within your accommodation’s guest limit. That leaves a little more in the holiday budget for ice cream.
Can I request twin beds or an extra bed?
Every one-bedroom villa and apartment has a king-size bed. Our two-bedroom villas have a king-size bed in one bedroom and two twin beds in the other. Extra beds aren’t available.
Do you have baby cots and high chairs?
Yes. We have baby cots and high chairs for our youngest guests, both free of charge and subject to availability. Just ask our team if you’d like either.
Can you help me find a nanny?
Yes. If you’d like a little time to yourselves, our team can help you find a local nanny. All arrangements, including hours and payment, are made directly with the nanny.
Working remotely
What is the Wi-Fi like?
Your accommodation has its own Wi-Fi connection, with high-speed fibre internet included in your stay. Bring your laptop; we’ll take care of the connection.
Can I request a desk and chair?
Yes. We can provide a 120 × 60 cm desk and a comfortable chair free of charge. They aren’t set up in every villa, so let us know before you arrive and we’ll get your workspace ready.
Is there a coworking space?
Yes. You’re welcome to use our on-site coworking space from 08:00 to 18:00. Settle in, get some work done, and enjoy a commute measured in footsteps.
Can you help with printing or scanning?
Yes. Just ask our team and we’ll help with printing or scanning for a small fee. Even on an island, paperwork occasionally finds us.
Facilities
Is parking available?
Yes. We have free parking for cars and scooters, so you can head out and explore the island, then park up and settle back into holiday mode.
Do you have a pool and gym?
Yes. We have a shared 60 m² salt-filtered swimming pool and a gym for guests.
The pool and gym are open from 07:00 to 22:00. Enjoy a swim or keep your workout routine going with a treadmill, exercise bike and weights. Holiday mode is entirely up to you.
Children under 12 must be supervised by an adult when using either facility.
Is there a restaurant on site?
There’s no restaurant on site, but you’ll find cafés, restaurants and markets nearby. Every villa also has its own kitchen if you fancy cooking with something fresh from the market.
Prefer to let someone else do the cooking? Room service is available from 08:00 to 18:00, and local food delivery operates almost around the clock, depending on which restaurants are open.
Your own space on the island.
Find the villa that feels right for your stay.